Frequently Asked Questions - COVID-19

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Q:  What protective or preventative measures are in place at Gateway Convention Center?

A:  GCC is maintaining communication with local health agencies to ensure best practices are in place. Precautionary measures include increasing training for staff working in the facility, and adjusting operations to encourage social distancing.

Our facility has undertaken rigorous cleaning and sanitation measures,since the onset of the COVID-19 outbreak. Routine cleaning protocol has been increased, in addition to frequent disinfecting procedures across the venue throughout the day. These procedures include:

  • Frequently sanitizing restrooms, door handles, high touch points, restrooms, water fountains, counter tops, podiums and public furniture. Additionally, signage to help remind guests of everyday precautions (including hand washing) are placed around the facility. Placement of sanitizing stations in high-traffic areas throughout the facility, and displaying messaging to encourage proper hand-washing techniques.

GGC Employees:

  • All personnel are required to undergo a temperature check prior to entering the facility. Employees with a temperature of 100 degrees or above are prohibited from working, and are instructed to return home to quarantine for a 14-day period. Employees are required to wear a mask and gloves, while performing their job functions
  • GCC staff receives ongoing training and updates about public health concerns and adheres to thorough cleaning protocol in high-touch areas. GCC has also posted signage to remind staff of everyday precautions. In addition to increased sanitizing protocol for public areas, internal areas are also being frequently sanitized.

 

Spectra Concessions Operations:

·        All condiments shall be distributed to guests on request by staff wearing protective gloves.

·        All food product shall be placed on the back counters to create an air barrier, and served by staff wearing protective gloves.

·        All napkins and utensils shall be handled by staff wearing protective gloves.

·        All packaged snacks and whole fruit shall be handled by staff wearing protective gloves.

·        During events, hand sanitizer stations shall be located all Food & Beverage points of sale.

·        All employees shall wear protective gloves at all times, and shall change them with each task, or no less than every 30 minutes.

·        Designated team members shall be assigned with additional housekeeping tasks, and shall continually roam and wipe down solid surfaces and food service areas throughout all events.

·        At the beginning of each shift, all staff members shall be briefed on proper hand washing techniques and instructions on avoiding touching face and mouth areas.


Q:  
Have any events been canceled or postponed?

A:  As of April 17, 2020, GCC has canceled or postponed all events from March 16 through May 11.  Additional event details are located under Calendar of Eventsat www.gatewaycenter.com. 

 

Q:  Have there been any cases of COVID-19 in the Metro-East region?

A: Yes. For information about positive cases and associated data, seethe Illinois Department of Public Health at http://dph.illinois.gov/covid19.

 

Q:  What protective or preventative measures are in place at the St. Louis Lambert International Airport (STL)?

A: Visit the St. Louis Lambert International Airport for the most up-to-date information.

 

Q:  Where can I learn more about corona virus?
A:  
You can learn more about the corona virus here:

See the CDC website and the World Health Organization website for information about symptoms, transmission, and recent cases.

For local updates, seethe Illinois Department of Public Health Illinois Department of Public Health COVID-19 website

For an informative guide for communicating with travelers, see the U.S. Travel website

For resources regarding events and facilities, see guides from the PCMA website and the IAVM website

 

Q:  What are the symptoms of COVID-19?

A:  According to the CDC, symptoms can include runny nose, headache, cough, sore throat, fever and a general feeling of being unwell.

 

Q:  How is corona virus spread?
A:  Human corona viruses are most commonly spread from an infected person to others through:

·      Close contact (within 6 feet/2 meters);

·      Respiratory droplets from a person coughing or sneezing;

·      Close personal contact, such as touching or shaking hands; and

·      Touching an object or surface with the virus on it,then touching your mouth, nose, or eyes before washing your hands.

 

Q:  How can I protect myself?

A: Actions that can prevent the spread of more common respiratory infections,like the flu, are also effective at preventing the spread of the virus that causes COVID-19. These actions include:

·      Wash your hands with soap and water for at least 20 seconds; if soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol;

·      Avoid touching your eyes, nose, and mouth with unwashed hands;

·      Avoid close contact with people who are sick;

·      Stay home when you are sick;

·      Cover your cough or sneeze, with a tissue if possible,then throw the tissue in the trash; and

·      Clean and disinfect frequently touched objects and surfaces often.

 

Q: What should I do if I think I have been exposed to COVID-19?

A:  If you have had close contact (within 6 feet/2 meters) with someone who is confirmed to have, or is being evaluated for COVID-19, you should:

·      Monitor your health starting from the day you first had close contact with the person and continue for 14 days after you last had close contact with the person.

·      Watch for these signs and symptoms: Fever of 100.4°F/38°C or higher – take your temperature twice a day; shortness of breath or difficulty breathing; coughing; other early symptoms to watch for are chills, body aches, sore throat, headache, diarrhea, nausea/vomiting and runny nose.

·      If you develop fever or any of these symptoms, cally our healthcare provider right away and let them know about your recent travel or exposure and symptoms.

 

Q: Where should I go for ongoing updates about COVID-19 and its impact on GCC events?

A:  Relevant updates will be posted to our website at www.gatewaycenter.com.In addition, GCC will communicate with event organizers,partners and other key contacts to relay updates.

 

4/17/2020