Exhibitor FAQs

Frequently Asked Questions

Q: How do I get to the Gateway Convention Center?
A: Click here for Directions.

Q: Is there a fee to park? 
A: No. All parking is complimentary at Gateway Convention Center.

Q: Where should I go when I arrive at Gateway Convention Center? 
A: Vendors can easily move in and out of our building through one of our four Exterior Docks located at the rear (west) of the building.  If you have any questions, do not hesitate to ask any member of the Gateway Convention Center.  We are happy to assist our vendors!

Q: How can exhibitors order equipment and/or power?
A: Exhibitors can request power and/or equipment for their booth by filling out the Gateway Convention Center Exhibit Work Order Form.  Gateway Convention Center uses the same Exhibit Work Order Form for all shows and events with exhibitors.Prior to filling out a form, please read through Gateway Convention Center's Exhibitor Rules.

Q: Is there a fee for wireless internet?
A: Wireless internet can be purchased for $50/day or $10/hour. Please go to the Front Office to purchase an Internet Card. 

Q: Can I bring food into the Gateway Convention Center?
A: No. Gateway Convention Center has a No Outside Food & Beverage Policy, which means that no outside food and/or beverages are allowed into the facility. Ovations Food Services is Gateway Convention Center's in-house, exclusive caterer. Ovations caters all of Gateway Convention Center's events. Concessions and Vending are available inside the building.

Q: Is there somewhere inside the building that I buy food and beverages?
A: Yes.  We have soda, coffee, and vending machines inside the building.  There are concession stands as well as a convenience store called Outtakes in the Gateway Convention Center.  Our clients have to arrange for concession stands to be available.  Outtakes’ hours of operations varies depending on the traffic in the building each day.

Q: Does Gateway Convention Center offer in-house audio visual, lighting and sound? 
A: Yes. Gateway Convention Center has an in-house production team that can provide audio visual equipment, lighting, sound, rigging, stage design, and more! Clients are permitted to bring in their own audio-visual equipment.

Q: Can I get copies somewhere on site?
A: Yes. If you need to make copies, send a fax, make a call, or if you need various supplies, please come to the Front Administration Office located in the front of the building.  We are happy to help you.  Please note some fees may apply.

Q: What is the sales tax rate in Collinsville, IL?   
A: 8.1%

Q: Does Gateway Convention Center have any decoration rules?   
A: Gateway Convention Center does not allow open flame, glitter, balloons, or confetti. 

Q: How can I find out more information about the show that I want to be a vendor in?  
A: Please check our Calendar of Events Page for event dates, timing, and admission fees.

Q: Does Gateway Convention Center sponsor all of their own events?
A: No. But, the Gateway Bridal Shows and the Let's Go Fishing Show which are both produced by Gateway Convention Center.  For all other events, Gateway Convention Center rents our space to various show promoters/companies/groups/organizations that produce their own shows. Our clients are the ones that make decisions regarding selling booths and placing advertising.

Have a question? Call us at 800-289-2388 for an answer!